Case Files — Systems Repair

Repair Services

Fixed-term repairs for broken workflows: bottleneck map, working fix, pass/fail test, and handoff package.

What We Repair

Every engagement starts with the failing flow and ends with named deliverables: map, fix, pass/fail test, owner notes, and handoff package.

Systems Sprint

A focused 2–4 week repair sprint for one broken handoff. We map the bottleneck, ship a working fix, run a pass/fail acceptance test, and leave the handoff package.

What this looks like in practice

A lead form, inbox, or internal request queue is working enough to create work, but the owner, fallback, or follow-up rule fails silently. We map the handoff, repair the routing, and write the first acceptance test before widening scope.

Rough scope

Typically 2–4 weeks / one bottleneck / one owner handoff.

BEFORE

Form submits, no owner, no log, manual follow-up.

AFTER

Routed to owner, logged, covered by fallback alert, and tested against a pass/fail path.

Deliverables + Tests

Bottleneck map with inputs, failure point, and owner
Working fix or prototype tied to the failing flow
Pass/fail acceptance test and handoff package

AI + Automation Buildout

Practical AI workflows for intake, documentation, reporting, and operations. Each deliverable includes owner-approved guardrails, test cases, and fallback notes.

What this looks like in practice

A team wants AI to classify, summarize, draft, or route work, but exceptions still depend on someone noticing the miss. We bound the workflow, add review rules, and make the log readable before autonomy expands.

Rough scope

Typically 3–6 weeks / one bounded workflow / review queue, logs, and fallback.

BEFORE

Prompt output lands in production with unclear review and no reject case.

AFTER

Agent action is bounded by owner approval, stop conditions, logs, and rollback notes.

Deliverables + Tests

Prompt and process map tied to one accountable owner
Working automation with a human fallback path
Pass/fail test cases, logs, and rollback notes

Brand Operating System

A documented identity, messaging, and governance system. The deliverable is a usable rule set: positioning, voice, visual rules, prompt instructions, and owner notes.

What this looks like in practice

Contractors, team members, or AI tools keep making inconsistent messaging and design calls because the brand only lives in the founder's head. We turn the judgment into rules, examples, and acceptance checks.

Rough scope

Typically 2–5 weeks / one brand system / positioning, voice, visuals, templates, and AI instructions.

BEFORE

Every asset waits for founder taste calls and subjective revision loops.

AFTER

Writers, designers, and AI tools work from named decisions, examples, and review rules.

Deliverables + Tests

Positioning and voice decisions captured with examples
Templates and patterns with acceptance checks
AI-ready brand instructions and handoff notes

Website + Intake Infrastructure

Web and intake systems connected to your forms, analytics, content, CRM, and operations. The build is judged by the handoff: can the next owner run it and verify it?

What this looks like in practice

A website gets attention, but form source, lead quality, follow-up owner, or analytics proof disappears between the page and the CRM. We connect the funnel path and make the handoff testable.

Rough scope

Typically 4–8 weeks / one funnel path / form, CRM, analytics, and launch runbook.

BEFORE

Disconnected form, unclear source, manual follow-up, and no funnel test.

AFTER

Traceable page-to-form-to-owner path with analytics events and launch acceptance checks.

Deliverables + Tests

Form, intake, and CRM handoff map
Analytics events tied to the funnel test
Launch acceptance test and owner runbook

How We Work

STEP 01 / 04

Diagnose

Map the owner, inputs, failure point, and first acceptance test before recommending scope.

STEP 02 / 04

Design

Define the smallest working fix, data flow, handoff target, and pass/fail criteria.

STEP 03 / 04

Build

Ship the scoped deliverable with visible milestones, instrumentation, and owner review points.

STEP 04 / 04

Transfer

Run the acceptance test, package the runbook, train the owner, and hand over the keys.

Deliverables that survive transfer

Tools are chosen around the handoff: use what already works, add only what the owner can operate, and document the test path for anything new.

Bottleneck map

Owner, trigger, failing step, and the first test worth running.

Working fix

A scoped repair in the real workflow, not a deck about the workflow.

Pass/fail test

Acceptance criteria written before the build is called finished.

Handoff package

Runbook, owner notes, credentials path, and the next safe change.

Name the failing handoff

Input, owner, wait state, and failure mode.

Write the pass/fail test

What has to be true before the repair ships.

Package the transfer

Notes, run path, and owner handoff in one place.

Final File

Show us the broken workflow.

Send the page, form, prompt, process, or handoff that fails. We'll reply with the bottleneck we would test first and whether a Systems Sprint is enough.

SHOW US WHAT'S BROKEN VIEW ECOSYSTEM